Terms and conditions of the online shop Valens-health.com

issue: 1., valid since 19. 12. 2023 

Terms and conditions V2

Terms and Conditions of Use and Sale

In connection with the use of the website https://valens-health.com/ and the purchase of products offered thereon, the following General Terms and Conditions apply:

Seller / Online Store Provider

VALENS INT. Proizvodnja in trženje d.o.o.

Poslovna cona Žeje pri Komendi, Pod jelšami 18
1218 Komenda
Slovenia

Company registration number: 2148781000
VAT ID number: SI 83564926

E-mail: [email protected]
Telephone: +386 5 90 12 960

(hereinafter referred to as the “Company”)

The Company VALENS INT. Proizvodnja in trženje d.o.o., with its registered office at Poslovna cona Žeje pri Komendi, Pod jelšami 18, 1218 Komenda, has been entered in the Slovenian Business Register maintained by AJPES – Ljubljana branch, under registration number 14279500, since 12 October 2005.

The Company is a taxable person for the purposes of value added tax (VAT).

Introductory Definitions

Online Store (https://valens-health.com/)
means the online store accessible at https://valens-health.com/, including all related subdomains, server infrastructure, and other technical systems through which the offer of the online store is made available to customers.

VALENS INT. Proizvodnja in trženje d.o.o. (the “Company”)
means the developer and provider of the online store and the seller of products and services offered therein.

General Terms and Conditions

These General Terms and Conditions govern the conclusion of distance contracts between the Company and consumers via the internet in relation to the purchase of goods and/or services from the online store, in accordance with the Consumer Protection Act, the Electronic Commerce on the Market Act, the Electronic Communications Act, and other applicable legislation and secondary regulations.
The latest version of these General Terms and Conditions is permanently available at:
https://valens-health.com/terms-and-conditions/

Online Store Offer
includes the offer of goods, goods with digital elements, digital content, and services provided by the Company independently or in cooperation with its partners and made available for distance purchase. The offer applicable is the one valid on the date of purchase and includes the essential characteristics of the goods, content, or services, as appropriate to their nature.

Digital Content
means data produced and supplied in digital form through the online store. Digital content may be supplied as a one-time download or as continuous access, depending on the description of the specific digital content.

Digital Service
means a service that enables the consumer to create, process, store, or access data in digital form, or to exchange such data, or any other interaction with data uploaded or created by the consumer or other users.

Functionality
means the ability of goods, digital content, or a digital service to perform its intended functions.

Interoperability
means the ability of goods, digital content, or a digital service to operate with hardware or software other than that with which such goods, content, or services are normally used.

Visitor / User
means any person who accesses or navigates the online store and its subpages.

Purchase
means the conclusion of a distance contract for the purchase of selected products, services, or digital content by submitting an online order at the stated price and under the conditions valid at the time of ordering.

Consumer
means a natural person who acquires or uses goods or services for purposes outside their trade, business, or profession, in accordance with the Consumer Protection Act.

Customer
means a visitor or consumer who has successfully completed a purchase. Where the purchaser does not qualify as a consumer (e.g. a legal entity), the Company is not obliged to provide consumer-specific rights and guarantees.

Product / Goods
means any movable item offered in the online store, including its quantity, specifications, functionality, and other characteristics described therein.

Service
means a service purchased through the online store, which the Company undertakes to perform under the conditions stated in the service description.

Serious Service Interruptions
mean interruptions resulting in the unavailability of the online store or its essential functions, including prolonged unavailability of digital content or services.

Consumer Protection Act
means the Slovenian Consumer Protection Act (ZVPot-1, Official Gazette of the Republic of Slovenia No. 130/22), as amended.

Validity and Application of the General Terms and Conditions

These General Terms and Conditions govern the offer and sale of products and services via the online store and are permanently accessible at https://valens-health.com/terms-and-conditions/

In the event of conflict between these General Terms and Conditions and other Company documents, the provisions that are more specific to the subject matter shall prevail, unless mandatory consumer protection legislation requires otherwise.

These General Terms and Conditions constitute a distance sales contract between the Company and the Customer, which is concluded at the moment the Customer confirms the purchase by clicking the “BUY NOW” button (or an equivalent clearly marked button) and receives an order confirmation by e-mail.

Customers are kindly requested to read these General Terms and Conditions carefully before completing a purchase.

Only the version of the General Terms and Conditions valid at the time of purchase shall be binding.

Completed purchases shall always be assessed in accordance with the General Terms and Conditions applicable at the time of the individual purchase.

If any provision of these General Terms and Conditions is found invalid or unenforceable, the remaining provisions shall remain in force to the extent permitted by law.

Nothing in these General Terms and Conditions shall be construed as creating a partnership, agency, or representation relationship between the Company and the user or customer.

These General Terms and Conditions do not govern personal data protection or the use of cookies. Information pursuant to Article 13 of the GDPR is provided in the Privacy Policy available at:
https://valens-health.com/privacy-policy/

Copyright and Intellectual Property Rights

The text of these General Terms and Conditions, all legal documents, software, databases, and all content of the online store (including texts, graphics, logos, trademarks, images, audio and video materials) are the exclusive property of the Company or its partners.

Unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of any content or software is strictly prohibited.

Transfer of Copyright in User Reviews and Ratings

User reviews and product ratings form an integral part of the online store. By submitting a review or rating, the user grants the Company a free of charge, exclusive, worldwide, and unlimited license to use such content in all media.

This includes, in particular, the rights of reproduction, distribution, public communication, modification, translation, adaptation, integration, and commercial use.

The Company may exercise these rights through its affiliates and contractual partners without additional consent. The author retains moral rights but is not entitled to compensation unless required by law.

Access to the Online Store and Liability

Access to the online store requires appropriate hardware, software, and internet connectivity.

Access and use of the online store are free of charge, excluding standard communication costs.

The user is responsible for the security and proper functioning of their own devices and communication systems.

The Company does not guarantee uninterrupted availability of the online store and shall not be liable for interruptions beyond its control.

In the event of technical disruptions, the Company reserves the right to cancel orders placed during such disruptions and will inform affected customers accordingly.

Age Restrictions

The Company does not accept orders from persons under the age of 15 or from persons with limited legal capacity.

By using the online store and placing an order, the user confirms that they meet the applicable age and legal capacity requirements.

Language Versions and Language of Business

The Slovenian language version is the primary and legally binding version for Slovenian consumers.

Other language versions may be available for informational purposes. Purchases made through other language versions may be governed by the terms applicable to that version, subject to consumer residence and applicable law.

Amendments to these Terms and Conditions

Due to changes in the functionality of the online store, the introduction of new legal requirements, or other justified reasons, it may become necessary to amend these Terms and Conditions.

By placing a new order after the amendment of these Terms and Conditions, the customer is deemed to have accepted the amended Terms and Conditions.

If the customer does not agree with the amendments, they must notify the company thereof no later than before placing their next order under the amended Terms and Conditions. In such cases, the company reserves the right to refuse to continue doing business with such customer or to withdraw from the concluded contract within the statutory withdrawal period previously agreed with the customer.

Only the Terms and Conditions applicable at the time of purchase shall be published on the relevant subpage of the online store at
https://valens-health.com/terms-and-conditions/ 

Storage and Access to the Text of these Terms and Conditions

The company undertakes to permanently store these Terms and Conditions and all their previous versions. Any customer may at any time request from the company the Terms and Conditions that were applicable at the time of their purchase. The company shall provide them free of charge on a durable medium within a reasonable period of time.

In such cases, the customer may contact the company at any time by submitting a request via the official email address stated at the beginning of these Terms and Conditions or by sending a written request to the following address:

VALENS INT. Proizvodnja in trženje d.o.o.
Poslovna cona Žeje pri Komendi, Pod jelšami 18
1218 Komenda
Slovenia

User Account Registration

Products in the online store may be purchased either as a registered or an unregistered user.

A user account is registered by submitting the required information on the login/registration page and confirming the registration request.

Upon receipt of the data, the company will contact the visitor via an automated email message sent to the provided email address, in which the visitor confirms the successful completion of the registration. Upon registration, the user obtains a username and password as entered during registration.

By successfully registering, the visitor becomes a user of the online store. By registering a user account, the user confirms acceptance of these Terms and Conditions, or any version thereof, as published on this subpage at the time of placing an online order.

Liability of the Registered User

By successfully registering a user account, each registered user guarantees to the company that:

  • the information provided during account creation is accurate and truthful;
  • the online store will be used for lawful and proper purposes;
  • no rights of the company or third parties will be infringed when using the online store or entering data.

Each registered user must protect their account password with due care and take all necessary measures to prevent unauthorized access or use of their username and password.

The registered user may not transfer their password to third parties or allow third parties to use the online store for their own business or private purposes.

All damage and risks directly or indirectly arising from misuse, loss, or theft of the username or password shall be borne solely by the registered user.

For any misuse, loss, or theft attributable to intentional or negligent conduct of the registered user, which causes damage to the company or third parties who may consequently assert claims against the company, the registered user shall be liable for damages in accordance with civil law.

Purchase Process in the Online Store

(Technical steps for concluding a contract)

A visitor completes a purchase in the online store by using a means of distance communication and following the steps described below:

  • navigating to the online store via a web browser opened on the visitor’s own device;
  • searching for and viewing products offered in the online store by clicking on product images, reviewing product descriptions, characteristics, stock availability, price, and selecting the purchase quantity by entering the desired quantity in the appropriate field or by clicking the relevant quantity adjustment button;
  • adding products to the shopping cart by clicking the cart icon or the “Add to cart” button;
  • continuing shopping by navigating to other products or proceeding to view all products added to the shopping cart by clicking the cart icon in the upper right corner of the online store;
  • clicking the “Checkout” button to proceed to the next purchase step, where the customer enters their contact email address, delivery address, selected delivery method, reviews all products in the cart including quantities, individual and total prices, delivery costs, selects a payment method (e.g. bank card), and enters any coupon code, card number, cardholder name, expiration date, and security code if applicable. At this stage, the visitor may also indicate any special requests related to the order (e.g. delivery to a different address, purchase as a business entity, order notes);
  • if the user agrees with all provisions of these General Terms and Conditions and wishes to complete the purchase, they select the checkbox “I have read and agree to the terms and conditions of the website *” and click the “BUY NOW” button, thereby placing the order;
  • by clicking the “Buy now” button and upon receipt of the order confirmation at the provided email address, the order is deemed submitted and the contract between the buyer and the company for the purchase of the selected products is concluded (unless the company exercises its right to withdraw from the order as defined in the section “Company’s Withdrawal from the Contract”);
  • the order confirmation includes a summary of the entire order together with the order number, order status, list of ordered products, their quantities and prices, and the total price payable by the customer, including delivery costs, taxes, and any other charges;
  • upon order confirmation, the company may also notify the customer by email of the estimated delivery time if it differs from the delivery time stated in the online store at the time of purchase. If the delivery times differ, the customer may withdraw from the contract without consequences, and the company shall refund the payment (see section “Withdrawal from the Contract within 14 Days without Stating a Reason”). If available at the time of purchase (depending on the selected delivery provider), the customer may also receive a separate message containing a shipment tracking code once the order has been dispatched.

Company’s Withdrawal from the Contract

The company reserves the right to withdraw from a concluded contract at any time for justified reasons, even after receiving and confirming the order, in the following cases:

  • despite the company’s continuous efforts to ensure that published product quantities reflect actual stock, the ordered products are no longer available;
  • an obvious error or material mistake is detected in the product description or price;
  • the customer knowingly provided incorrect or false information, particularly to circumvent age restrictions or for other misleading purposes;
  • the customer purchases goods as a consumer although they are in fact a legal entity or do not meet the definition of a “consumer”, or purchases goods for resale;
  • payment was declined or could not be executed as notified by the relevant payment service provider;
  • the company receives notification from a competent authority or payment provider regarding credit card misuse or other abuse or criminal activity requiring contract cancellation;
  • based on previous dealings, there is a reasonable suspicion that the customer will abuse the right of withdrawal;
  • insolvency or liquidation proceedings are initiated or exist against a customer who is a legal entity.

In such cases, the provisions of the section “Refunds to the Customer in Case of Contract Withdrawal” apply mutatis mutandis.

Technical Means for Identifying and Correcting Errors Before Order Submission

Before submitting the order, the visitor can easily and immediately via the graphical interface:

  • view and review selected goods, services, digital content, digital services, or goods with digital elements added to the shopping cart;
  • review product descriptions, prices, and total cart value;
  • modify selected quantities, with prices recalculated automatically;
  • remove products from the cart, thereby reducing the total order value.

Before confirming the order, the visitor may:

  • change quantities;
  • modify entered data (delivery, notifications, etc.);
  • change the payment method;
  • review and confirm changes;
  • return to previous steps at any time.

Product Prices

All listed prices are valid at the time of purchase and remain valid until a new price list is adopted or individual prices are updated.

Product availability applies while stocks last.

Prices shown do not include delivery costs, which are displayed during checkout based on the selected delivery method.

Discounts and promotions are clearly displayed, showing prices before and after reduction, except for promotional codes applied during checkout.

Unit prices are not displayed where such display would not contribute to price comparison.

All prices are stated in euros (EUR) and include VAT.

Prices are not adjusted based on automated decision-making.

Payment Methods

Purchases may be made using the following methods:

  • credit/debit card payment (via Stripe);
  • bank transfer.

Any additional fees related to payment methods are shown at checkout.

Orders are dispatched after payment is received.

The company reserves the right to claim damages for repeated non-collection of cash-on-delivery shipments.

Issuance of Invoice

The company issues an invoice in paper form enclosed with the shipment or as a PDF sent by email, free of charge.

Invoices include itemized prices and VAT where applicable.

The customer must verify the accuracy of order data before submission.

Requests for invoice corrections must be sent to the company’s official email address.

Late objections caused by customer error may be rejected.

Delivery

The company cooperates with selected delivery partners.

Delivery is available, where stated at checkout, internationally.

Delivery options are displayed at checkout.

If expedited delivery is chosen, only the standard delivery cost is refunded in case of withdrawal.

Estimated Delivery Times

The company is not liable for delays caused by delivery partners or force majeure.

Delivery Costs (Slovenia)

  • Standard delivery: EUR 3.99
  • Free delivery for orders ≥ EUR 50.00

International Delivery

  • Croatia: EUR 8.00 (free over EUR 100)
  • EU countries: EUR 15.00 (free over EUR 150)
  • Other European countries: EUR 17.00 (free over EUR 180)
  • Canada: EUR 20.00

Free-shipping codes apply only to Slovenia.

Discounts, Promotional Codes, and Vouchers

Codes are entered during checkout.

Discounts do not accumulate unless explicitly stated.

Codes cannot be exchanged for cash.

Special Product Labels

  • New – for newly introduced products (14–90 days);
  • Hot – high-demand or seasonal products;
  • Discount / Sale – reduced-price products
  • Out of stock – temporarily unavailable products;
  • Reviews and ratings – published only by verified purchasers; inappropriate content may be removed.

Withdrawal from the Contract within 14 Days (No Reason Required)

Consumers may withdraw from the contract within 14 days without stating a reason.

Withdrawal may be communicated via a clear written statement.

Certain products are excluded from withdrawal rights under applicable consumer law (e.g. perishable goods, sealed hygiene products once opened, customized items).

The withdrawal period begins upon receipt of goods or conclusion of the contract for digital services.

Return of Goods and Refunds

Returned goods must be undamaged and unused beyond necessary inspection.

The customer bears return shipping costs.

Refunds are issued within 14 days using the original payment method.

The company may withhold refunds until goods are returned or proof of shipment is provided.

Digital Content and Services

Withdrawal rights do not apply once digital content delivery has begun with the consumer’s explicit consent.

Refunds are proportional to the period of non-conformity.

Discounts and Gift Vouchers upon Withdrawal

Refunds reflect the amount actually paid.

Discount codes are not reissued.

Gift vouchers are reissued for the used value.

Lack of Conformity of Goods and Goods with Digital Elements

In accordance with the Consumer Protection Act, the Company shall deliver goods to the consumer that comply with the subjective requirements for conformity, the objective requirements for conformity, and, where applicable, the objective requirements for conformity of goods with digital elements, and shall be liable for any lack of conformity that existed at the time of delivery.

Subjective Requirements for Conformity of Goods

The consumer may assert claims against the Company for lack of conformity where the goods do not comply with the sales contract, as defined in Article 72 of the Consumer Protection Act (e.g. the goods do not correspond to the description in the sales contract, are not fit for a specific purpose made known to the Company, are not supplied with accessories or instructions, are not updated, etc.).

Objective Requirements for Conformity of Goods

Goods must also meet the objective requirements for conformity as set out in Article 73 of the Consumer Protection Act (e.g. they must be fit for the purposes for which goods of the same type are normally used, correspond to the type, quality, and sample or model presented to the consumer, and be supplied with accessories, packaging, and instructions, where applicable).

Conformity of Goods with Digital Elements

Goods with digital elements are also deemed non-conforming if the Company fails to ensure that the consumer is informed of and provided with updates, including security updates, that are necessary to maintain conformity of the goods with digital elements during the period:

  • that the consumer may reasonably expect, considering the type and purpose of the goods and digital elements and the nature of the contract, where the sales contract provides for a one-time supply of digital content or digital service; or
  • two years from delivery of the goods with digital elements, where the sales contract provides for continuous supply of digital content or digital service for a defined period; or
  • the period during which digital content or digital service is to be supplied under the sales contract, where such period exceeds two years.

Where the consumer fails to install updates supplied in accordance with the previous paragraph within a reasonable time, the Company shall not be liable for lack of conformity resulting solely from the failure to install the update, provided that:

  • the Company informed the consumer of the availability of the update and the consequences of failing to install it; and
  • the failure to install or incorrect installation was not due to inadequate installation instructions provided to the consumer.

Lack of Conformity Due to Incorrect Installation

If installation forms part of the sales contract and is carried out by or under the responsibility of the Company, any lack of conformity resulting from incorrect installation shall be deemed a lack of conformity of the goods.

Where the consumer installs the goods themselves and incorrect installation is due to deficient installation instructions provided by the Company or, in the case of goods with digital elements, by the Company or the provider of the digital content or service, any resulting lack of conformity shall also be deemed a lack of conformity of the goods.

Exercising Remedies for Lack of Conformity of Goods and Goods with Digital Elements

Time Limits for Exercising Remedies

The consumer may exercise rights arising from lack of conformity if they notify the Company of the lack of conformity within two (2) months from the date on which it was discovered.

The right to exercise remedies expires two (2) years from the date on which the consumer notified the Company of the lack of conformity.

The Company shall be liable for any lack of conformity that exists at the time of delivery and becomes apparent within two (2) years of delivery.

The above also applies to goods with digital elements, without prejudice to Article 74(1) of the Consumer Protection Act.

Where the sales contract provides for continuous supply of digital content or digital services for a defined period, the Company shall be liable for any lack of conformity arising or becoming apparent within two (2) years from delivery.

Where such continuous supply exceeds two (2) years, the Company shall be liable for any lack of conformity occurring during the entire contractual supply period.

For second-hand goods, the Company shall be liable for lack of conformity appearing within one (1) year from delivery.

It is presumed that a lack of conformity existed at the time of delivery if it becomes apparent within one (1) year of delivery, unless the Company proves otherwise or such presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

Notification of Lack of Conformity

The consumer may notify the Company of a lack of conformity in person (in which case the Company shall issue confirmation), by submitting the notification to the store or business unit where the goods were purchased, or by notifying the Company’s representative with whom the sales contract was concluded.

The Company recommends that notifications be submitted in writing, either by post or by email to the address stated at the beginning of these General Terms and Conditions.

The consumer must clearly describe the alleged lack of conformity.

It is recommended that the consumer attach a copy of the invoice (e.g. scanned) or other proof of purchase (e.g. order confirmation email).

The Company is not obliged to assess or process claims submitted by persons who cannot demonstrate that the goods, services, or digital content were purchased through the Company’s online store.

The consumer is also encouraged to include photos, videos, or other materials evidencing the lack of conformity.

If necessary, the Company or its partners may request access to inspect the goods, services, or digital content (e.g. by arranging shipment or collection at the Company’s expense, via video inspection, or by other appropriate means).

If the Company disputes the existence of a lack of conformity or the consumer’s entitlement to remedies, it shall notify the consumer in writing within eight (8) days of receipt of the claim.

Available Remedies in Case of Non-Conforming Goods

In case of lack of conformity, the consumer is entitled, in the following order and under the conditions set out herein, to:

  1. first, request that the Company restore conformity of the goods free of charge;
  2. subsequently, request a proportionate reduction of the purchase price or withdraw from the sales contract and request a refund.

The consumer may withhold payment of the remaining purchase price or part thereof until the Company fulfills its obligations. This right is exercised by notifying the Company accordingly.

The consumer also retains the right to claim damages, including reimbursement of costs for materials, spare parts, labor, transport, and handling incurred as a result of asserting remedies.

The Company must restore conformity within a reasonable time, not exceeding thirty (30) days from notification, without significant inconvenience to the consumer.

This period may be extended by up to fifteen (15) days if necessary to complete repair or replacement, taking into account the nature and complexity of the goods and the seriousness of the lack of conformity. The consumer shall be informed of the extension and reasons before expiry of the original deadline.

Conformity is deemed restored free of charge if the Company bears all related costs, including shipping, transport, labor, and materials.

Repair or Replacement Limitations

The consumer may choose between repair and replacement unless:

  • the chosen remedy is impossible; or
  • it would impose disproportionate costs on the Company compared to the alternative remedy.

The Company may refuse repair or replacement if both are impossible or disproportionately costly.

Where repair or replacement is required, the consumer must make the goods available to the Company. In case of replacement, the Company shall collect the replaced goods at its own expense.

If installed goods must be removed for repair or replacement, the Company shall bear the costs of removal and reinstallation.

The consumer shall not be charged for normal use of replaced goods prior to replacement.

Price Reduction and Contract Withdrawal

The consumer may request a proportionate price reduction or withdraw from the sales contract if:

  • the Company failed to repair or replace the goods or refused to do so;
  • lack of conformity persists despite attempted remedies;
  • the lack of conformity is sufficiently serious; or
  • it is evident that the Company will not restore conformity within a reasonable time.

The consumer may withdraw immediately if the lack of conformity appears within thirty (30) days of delivery.

Price reductions shall reflect the diminished value of the goods.

Withdrawal is exercised by a clear statement to the Company.

If only part of the goods is non-conforming, withdrawal may extend to associated goods where retention of only conforming goods is unreasonable.

Upon withdrawal, the consumer shall return the goods at the Company’s expense.

Withdrawal is not permitted for minor non-conformities. The burden of proof lies with the Company.

Refund Deadlines

Upon withdrawal, the Company shall refund all payments without delay and no later than eight (8) days after receipt of the goods or proof of return.

In case of price reduction, the Company shall refund the corresponding amount within eight (8) days of receiving the request.

Remedies for Non-Conforming Services

These provisions apply to services unless otherwise provided by law or agreement.

In case of service defects, the consumer may request:

  • free correction of defects;
  • re-performance of the service;
  • a proportionate refund; or
  • withdrawal from the contract and a refund.

Time limits applicable to goods apply mutatis mutandis to services.

If the defect is undisputed, the Company shall comply within eight (8) days.

If disputed, the Company shall respond in writing within eight (8) days of receipt of the claim.

Handling of Complaints

The Company has established a system for handling complaints related to goods and/or services as well as digital content and/or services offered through the online store, including complaints related to purchases made via the online store.
In the event of a complaint, the visitor or customer may contact the Company via the email address stated at the beginning of these General Terms and Conditions.

Within a reasonable period, the Company shall acknowledge receipt of the complaint by email and shall, within 15 business days, notify the complainant of its decision regarding the complaint in the same manner. Upon delivery of this decision, the complaint handling procedure at the Company shall be deemed concluded.

The Company shall make its best efforts to resolve any disputes amicably. If an amicable resolution cannot be reached, all disputes between the Company and the user or customer shall fall under the exclusive jurisdiction of the competent court at the location of the Company’s registered office (or the nearest location where a competent court exists).

These General Terms and Conditions and all disputes between the Company and the visitor or customer shall be governed by and construed in accordance with the substantive and procedural law of the Republic of Slovenia.

For all legal relationships and for rights and obligations not governed by these General Terms and Conditions, the applicable provisions of the Obligations Code, the Electronic Commerce Market Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply mutatis mutandis.

Out-of-Court Consumer Dispute Resolution

In accordance with applicable regulations, the Company does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a customer may initiate under the Out-of-Court Consumer Dispute Resolution Act in relation to products purchased through the online store.

The Company offers its online store within the territory of the Republic of Slovenia and thus within the European Economic Area. Consequently, the Company publishes on its website an electronic link to the Online Dispute Resolution (ODR) platform.
The platform is available to consumers at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL

Permitted Use of the Online Store

The online store may only be used for the following private and non-commercial purposes:
(i) browsing the online store and its products and content;
(ii) interacting with buttons, contact forms, and other elements of the online store for the purpose of completing a purchase;
(iii) sharing and publishing links to the online store;
(iv) using any designated sections of the online store, provided that the visitor meets the prescribed conditions (e.g. user account registration);
(v) any other purposes that are logically connected to the activities of the online store or the Company and represent customary, safe, and reasonably expected use.

The Company reserves the right to restrict or deny access to the online store to a visitor, former customer, or registered user if there are serious and justified reasons to do so, including suspicion of misuse, fraud, or the commission of a criminal offence, or a threat of serious damage to the Company or its partners, and to initiate civil law proceedings against such persons where appropriate.

The use of automated systems or software for extracting data from the online store for commercial purposes (“screen scraping”) is strictly prohibited.

Pre-contractual Information and Information Provided as an Information Society Service Provider

The Company ensures easy, direct, and permanent access to its information (i.e. company name and registered office, a valid email address for rapid and effective communication, registration or tax number, registration details including the register and registration number, and information on whether or not it is subject to value added tax) at the bottom (footer) of the online store or at the beginning of these General Terms and Conditions.

The Company has not published information regarding the competent state authority, chamber, or other supervisory body, professional chamber or association, professional title and the country in which it was granted, nor references to applicable professional rules and access thereto, as at the date of entry into force or last amendment of these General Terms and Conditions, the Company does not require any special permits for its activities and does not carry out a profession or activity subject to special conditions or mandatory membership in chambers or similar associations.

Demand a Receipt

The Company is obliged to issue an invoice for the supply of goods or services and to provide it to the customer.

Entry into Force of the General Terms and Conditions

These General Terms and Conditions constitute version 2.0 and shall enter into force and apply as of 22 January 2026.

VALENS INT. d.o.o.