As the administrator of your personal data, Valens Int. d.o.o. take protection and privacy seriously and responsibly, which is why we carefully protect your data. We are committed to the permanent protection of all user personal data in accordance with ZVOP and other applicable regulations in the field of personal data protection. Your privacy is always protected when using the Valens-health.com website.

The basis for the processing of your personal data is European legislation (Regulation (EU) 2016/697 on the protection of individuals in the processing of personal data (hereinafter: General Regulation or GDPR), valid Slovenian legislation in the field of personal data protection (Personal Data Protection Act -1, Official Journal of the RS, No. 94/07)) and other legislation that gives us a legal basis for processing personal data.

The Privacy Policy for individuals describes the way in which our company, as an administrator, processes personal data received from individuals on the basis of the legal bases described below.

2. Definition of terms and type of data we store

The manager of this website and personal data is Valens Int. d.o.o. All personal data is collected only if you voluntarily share it with us. We collect data in several ways:

• with a purchase in the Valens online store
• by signing up for e-news
• by registering in the Valens online store
• by visiting our websites (cookies)

This information includes:

• name and surname,
• E-mail address,
• contact phone number,
• primary address and shipping addresses,
• password to ensure the security of using our services,
• credit card number used to place the online order
• time and date of registration,
• archive of communication with Valens,
• other data that the user enters when registering in the online store.

3. The purpose of collecting and processing personal data

Valens uses the specified personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication with the user. We always process personal data on a legal basis, as determined by the General Regulation on the Protection of Personal Data, namely on the basis of consent, and the legitimate interests of the administrator and third parties.

If you give your explicit consent by signing up for e-news, we will also process your data for the purposes of marketing activities. In this case, the user allows Valens Int. d.o.o., that as the manager of the personal data collection, it processes the collected personal data for the purposes of sampling, surveying and statistical processing of data, for determining the use of products, adjusting the offer and segmentation, for market research, informing about the offer, innovations and benefits, for sending e-news and other advertising material of Valens and related business entities.

4. Users of personal data

The controller may forward your personal data to third parties (hereinafter: “contractual processors”) for the purposes of support, analysis and continuous improvement of our services, payment processing or delivery of orders. Contract processors have access only to those personal data that they absolutely need to provide the services they provide for us and only for the purposes of performing these tasks on our behalf and may not use them for any other purpose. We may pass on your personal data to third parties such as the police, prosecutor’s office, court and other competent state authorities within the Republic of Slovenia or outside it, if we judge that such transfer is necessary and required by law, including for the purposes of prevention, investigation, detection or prosecution criminal acts.

Your personal data may also be forwarded to state authorities when this is necessary for the enforcement, implementation or defense of legal claims in court proceedings or in administrative or out-of-court proceedings. protect your personal data in the same way as Valens Int. d.o.o.

5. Rights related to your personal data

You can submit your claim related to the enforcement of your rights at [email protected].

Individuals have the following rights related to their personal data:

9.1. Right of access to data

At any time, an individual can request that VALENS INT. D.O.O. confirms whether they are processing data related to them. Based on such a request, VALENS INT. D.O.O. shall enable said individual to access their personal data and provide them with the following information related to the processing of their personal data:

• the purpose of processing;
• the categories of personal data concerned;
• the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
• where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
• the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
• the existence of a right of appeal to a supervisory authority;
• where the personal data are not collected from the data subject, any available information as to their source;
• potential existence of automated decision-making.

9.2. Right to rectification

At any time, an individual may request to correct inaccurate personal data relating to them.

9.3. Right to erasure

An individual may request that administrator enables them to delete their personal data (“right to be forgotten”).

9.4. Right to restriction of processing

A data subject has the right to request that Valens restricts processing in any of the following cases:

• the data subject disputes the accuracy of the data,
• the processing is illegal and the data subject objects the erasure of personal data, instead requesting the restriction of their use;
• while Valens no longer needs personal data for the purpose of processing, the data subject needs said personal data in order to enforce, perform or defend legal claims;
• the data subject has filed a complaint related to the processing, until it is verified whether legitimate reasons prevail over the reasons of said data subject.

9.5. Right to data portability

At any time, an individual may request that Valens provides them with their personal data in a structured, commonly used, and machine-readable format. The individual has the right to provide said data to another controller, whereby Valens shall not hinder such provision of data to another controller.

An individual has the right to have their personal data directly transferred from Valens acting as the controller, to another controller, if such direct transfer is technically feasible.

9.6. Right to object

On grounds relating to their particular situation, the data subject has the right to object, at any time, to the processing of their personal data, when it is processed:

• for the performance of a task carried out in the public interest,
• in the exercise of official authority, or
• when processing is necessary for legitimate purposes.

Valens shall no longer process said personal data, unless it can demonstrate compelling legitimate grounds for the processing, or if the processing is necessary for legal reasons.

Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning them for such marketing.

9.7. Right to withdraw consent

The data subject shall have the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

9.8. Right of access to the courts

9.9 Right to lodge a complaint with a supervisory authority

An individual has the right to file a complaint if they believe that their personal data is being processed in violation of the applicable regulations governing the protection of personal data.

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VALENS INT. D.O.O. reserves the right to change this Privacy Policy in view of the situation and the legislation in the field of personal data protection.